Refund policy

Return & Refund Policy – GoldCountryBrass

Effective Date: [Insert Date]

At GoldCountryBrass, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help with a simple and fair return and refund process.

1. Returns

You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return:

The item must be unused and in the same condition you received it.
It must be in the original packaging (if applicable).
You must provide proof of purchase (receipt or order confirmation).

Non-returnable items:

Custom or personalized orders
Gift cards
Final sale or clearance items (if clearly marked)

2. Return Process

To initiate a return:

Contact us at [goldcountrybrass.gcb@gmail.com] with your order number and reason for the return.
Once approved, we will provide you with return instructions and a return shipping address.
You are responsible for paying the return shipping costs unless the item was defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:

A full refund will be processed to your original payment method within 5–10 business days.
Shipping charges (if any) are non-refundable, unless the return is due to our error.

If you haven’t received your refund after the stated time, please:

Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, contact us at [goldcountrybrass.gcb@gmail.com].

4. Exchanges

If your item is defective or damaged, we’re happy to exchange it. Please contact us within 7 days of delivery to arrange an exchange.

5. Cancellations

Orders can be canceled within 12 hours of purchase as long as they haven’t shipped. After that, the standard return process applies.

6. Contact Us

For any questions about your order, returns, or refunds, please contact:

📧 Email: [goldcountrybrass.gcb@gmail.com]
Phone number: (916) 717-8142